Product Support Engineer – Energy (Product Support Specialist - Energy) *
Key Job Responsibilities:
Coordinate technical aspects of RFQs: spec review, product selection & compliance, product costing & lead-times, obtaining technical approvals from R&E team, etc. to
ensuretimely,accurateand extensive proposalsDevelop Constraint Maps for new product
opportunitiesProvide Technical support to customers, the Sales & Marketingteamand the Customer Service team.Create BOMs based on R&E approved designsSupport the manufacturing and quality teams
Reports to: Technical Support Manager
Primary work location: Montreal, Quebec
Travel requirement: Occasional
Tasks & Responsibilities:
Coordinate technical aspects of RFQs: spec review, product selection & compliance, product costing & lead-times, obtaining technical approvals from R&E team, etc.Prepare Constraint Maps for projects in collaboration with Sales and MarketingMonitor the progress of new product
developmentprograms andactivelyparticipatein interim design reviews. Suggest changes asrequiredto meet theobjectivesof the commercial specifications. Provide Technical support to customers, sales network, and customer service Provide field support and customer training for communications and energy products, including trade show support.Evaluate competitive product, perform benchmarks on technical &
applicationspecsand make
recommendationsCoordinate the supply and assembly of demonstration
materialCollaborate on engineering evaluations and designs with the Research & Engineering (R&E) team in Montreal.Create customer/quote drawings from R&E approved drawings. Develop concept models and proposals based on requests through Sales and MarketingPerform the review and interpretation of customer specifications and industry standards with respect to product design and validation (e.g., ASTM, CSA, IEEE, etc.)Support the management of shop documents (Epicor entries, work orders, bills of materials, etc.)Participate in product quality reviews and conduct technical analysis asrequiredSupport the manufacturing teams through process reviews, continuous improvements, and tooling designs Attends technical meetings, conferences, and specialized courses consistent with area of responsibility. Professionally represent PLP Canada in all interactions with customers and others
Job Requirements:
Excellent inter-personal skillsExcellent communication skillsStrong collaborative and team skillsExcellent attention to detailAble to work with precision and efficiency in tight deadlinesSpoken languages:French / English bilingual Written languages:French / English bilingual
Experience / Education / Skillset:
Engineering Degree (Mechanical preferred)MS Office applications (Word, Excel, etc.)Understanding of manufacturing processes and documentation such as work orders, bills of materials, etc.Experience in the electric utility market (preferably in transmission, distribution, and substation)
Work schedule:
Full Time, permanent positionWork schedule, 40 hours a week. Due to the nature of the position, there may be variances to this schedule depending on business requirements.
Overview
PLP protects the world’s most critical connections by creating stronger and more reliable network.
PLP's critical infrastructure solutions serve a wide range of customers, including:
- Power utilities
- Telecommunications network operators
- Cable television and broadband service providers
- Construction contractors
- Agricultural enterprises
- Corporations and enterprise networks
- Government agencies
- Educational institutions
PLP has been manufacturing in Canada since 1985. Our two ISO 9001 certified facilities and local
engineering team allow the company to respond to Canadian customers’ needs quickly and with precision.
With locations in over 20 countries, PLP and its Canadian subsidiary PLP Canada work as a united global corporation, delivering high-quality products, and unparalleled service to customers in Canada.
A steadfast commitment to quality is not just a goal at PLP, it's the guiding principle of everything we do. You can rest assured that the reliability of our products and the dedication of our people are the things that make PLP "The Connection You Can Count On.®"
PLP is the connection you can count on, for our people, our clients, and our communities.
We offer a competitive pay and benefits package that includes, life insurance, health insurance, dental insurance, vacation days and paid holidays and a deferred profit-sharing retirement program.
We are a company that values new ideas and opinions, and we encourage our employees to ask questions in the spirit of continuous improvement. We promote a balance of work and family as an important aspect that helps sustain the long-term growth and health of all our employees. We value diversity and inclusion and foster a workplace in which all employees respect one another and work together to achieve common goals. The company also has annual social activities and a service awards program, that recognize the ongoing contributions of employees every year.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, accommodation will be provided to candidates with disabilities during the recruitment and selection process. If you are invited to participate in the process and require an accommodation, please let us know in advance.
